FAQ
Order
Place an order
How can I place an order
Once you've decided on a color and size, you can add your desired item to your shopping cart. Simply click the orange "Add to Cart" button.
My size is not available
We only have a limited number of each size available and are unable to reorder the items. Therefore, unfortunately, we can no longer offer your size.
In the shopping cart
You'll find your shopping cart in the top right corner. It contains an overview of all the items you've marked for purchase so far. The total amount and the expected delivery date are displayed.
Is everything correct? Click "Checkout" to complete your order.
Is registration with brandstyle24 required to place an order?
No, it's only optional. Of course, you can shop at brandstyle24 without registering.
To do so, click on " Do not create a customer account " during the ordering process.
Or even easier: Use " PayPal Express " directly on the product page or in your shopping cart.
With Paypal Express, your data is transferred from Paypal and the order is completed with just a few clicks.
Security when shopping
Trusted Shops
The "Trusted Shops" seal of approval guarantees you secure online shopping. This seal obligates us to adhere to the highest standards of data and delivery security. Furthermore, free buyer protection is integrated.
Find out more about Trusted Shops .
Our privacy policy
Of course, we adhere to the applicable data protection regulations (GDPR). We use the data you provide only to process orders and improve our service. We never share data with third parties without your consent.
You can find further information in our privacy policy .
SSL encryption
Our entire online shop is SSL encrypted. You can see this by the lock symbol in your browser. This means that all data traffic and payment transactions are encrypted and secure.
Can I add more items to my order later?
Unfortunately, this isn't possible. Your order can't be changed afterward.
We therefore ask you to place a new, additional order.
I forgot my password. What should I do now?
You can generate a new password in the login area and have it sent to you via email.
To do this, simply click on “Forgot password” and enter the email address you used to register with us.
pay
How can I pay?
You can use different payment methods with us.
- Paypal
- Amazon-Pay
- credit card
- CLEAR
- Transfer in advance
With Paypal, Klarna, Amazon Pay and credit card, the goods can be shipped immediately.
A prepayment transfer takes approximately 1-2 days until the money is credited to our bank account.
Security when shopping
Trusted Shops
The "Trusted Shops" seal of approval guarantees you secure online shopping. This seal obligates us to adhere to the highest standards of data and delivery security. Furthermore, free buyer protection is integrated.
Find out more about Trusted Shops .
Our privacy policy
Of course, we adhere to the applicable data protection regulations (GDPR). We use the data you provide only to process orders and improve our service. We never share data with third parties without your consent.
You can find further information in our privacy policy .
SSL encryption
Our entire online shop is SSL encrypted. You can see this by the lock symbol in your browser. This means that all data traffic and payment transactions are encrypted and secure.
When will I receive the account details if I pay in advance?
The account details (IBAN) will be sent to you by email after your order.
If you have not received an email, please also check your SPAM folder.
Shipment
Which parcel service do you use?
DHL - Germany
We use DHL for all orders within Germany.
Delivery to packing stations or post offices is possible.
Shipping takes approximately 1-2 business days.
Post.at - Austria
Austrian customers are supplied by Post.at.
Shipping takes approximately 1-2 business days.
UPS - Europe & Worldwide
Customers in Europe and worldwide are delivered by UPS.
Shipping takes approximately 2-4 working days within Europe and 3-8 days worldwide.
How much are the shipping costs?
Shipping is free for all countries.
Please select the correct country when ordering so that the correct prices are displayed.
Can I track my package?
Yes, of course.
You will be kept up to date via email.
The shipping email contains a tracking link that informs you about the current shipping status of your package.
If you have opened a customer account with us, you can check the shipping status directly in your customer account.
What's wrong with my package? It's taking too long to ship.
Please check the tracking data first.
It sometimes happens that the parcel driver forgets to leave a notification and the parcel has been waiting for collection at a parcel shop for a long time.
You can pick up the package there with the package number and your ID.
Return & Refund
How and where should I return my goods?
Please use the following return address:
Germany
RC Trading - TST Lager
Medipark-2
83088 Kiefersfelden
Austria
RC Trading GmbH
Naunspitzweg 40
6342 Niederndorf
Please ensure that the item is unused. Please protect the shoe box with foil or an outer carton.
Is the return free?
Yes, returns are free with us.
Simply send a short email to our customer service, who will then immediately send you a link to our free return label.
Is an exchange possible?
Unfortunately, a direct exchange is not possible due to system technology.
We automatically refund any return.
If you need a different size or are interested in a different item, simply reorder it.
How and when do I get my money back?
Your return will usually be processed within 2-4 business days.
The purchase amount will be refunded via the payment method (PayPal, credit card, Klarna, bank transfer).
For bank transfers, the refund may take a little longer.