FAQ

FAQ on the most important questions. You will find the most important questions and answers on this help page.

FAQ

Questions & Answers

I forgot my password. What should I do?

With our new login, you no longer need a password. Here's how to log in:

  1. Click on Login in the shop and enter your email address.
  2. We will send you a one-time security code via email.
  3. Enter the code – done. Your account will be recognized automatically.

No code received?

  • Check your Spam/Promotions folder.
  • Wait a moment and click on Resend code.
  • Use the same email you used when placing your order.

Note: For security reasons, the code is only valid for a short time and can only be used once.

Here’s a common question about your product or service.

This section allows you to provide a detailed explanation, including step-by-step instructions, specific product details, or policy clarifications, ensuring customers receive a complete answer to their question without any confusion.

Safety when shopping

Our Privacy Policy

Of course, we comply with the applicable data protection regulations GDPR. We use the data you provide only for processing orders and improving our service. Without your consent, we never share data with third parties.

For more information, please see our Privacy Policy.


SSL Encryption

Our entire online shop is SSL encrypted. You can see this by the lock symbol in the browser. This ensures that all data traffic and payment transactions are encrypted and secured.

How can I pay?

You can use different payment methods with us.

  • Paypal
  • Credit Card
  • KLARNA
  • and many more

Which courier service do you use for shipping?

DHL - Germany
We use DHL for all orders within Germany.
Delivery to Packstations or post offices is possible. Shipping takes about 1-2 business days.

Post.at - Austria
Austrian customers are served by Post.at. Shipping takes about 1-2 business days.

FedEx - Europe & Worldwide
Customers in Europe and worldwide are served by FedEx. Shipping takes about 2-4 business days within Europe and 3-8 days worldwide.

Can I track my package?

Yes, of course.

You will be kept up to date via email.

The shipping email contains a tracking link that informs you about the current shipping status of your package.

If you have created a customer account with us, you can directly check the shipping status in your customer account.

What is going on with my package, the shipping is taking too long?

Please check the tracking data first.

It occasionally happens that the delivery driver forgets to leave a notification and the package has already been waiting for pickup for a long time at a parcel shop.

You can pick up the package there with the tracking number and your ID.

Is the return free of charge?

Yes, the return shipping is free with us.

Just send a short message to our customer service, who will then promptly send you a link to our free return label.

Is an exchange possible?

A direct exchange is unfortunately not possible due to system limitations.

We automatically refund the money for every return.

If you need a different size or are interested in another item, simply place a new order for it.

How and when will I receive my refund?

Your return is usually processed within 2-4 business days.

The refund of the purchase amount will be made via the payment method (PayPal, credit card, Klarna).

Please be patient. Thank you.

Is registration required to place an order?

No, it is only optional. Of course, you can also shop at brandstyle24 without registering.

Or you can use Paypal Express or Shop Pay directly on the product page or in the shopping cart.

Your data will be transferred and the order is completed in just a few clicks.

Can I add more items to my order afterwards?

Unfortunately, this is not possible. Your order can no longer be changed afterwards.

We therefore ask you to place a new, additional order.