FAQ

FAQ on the most important questions. You will find the most important questions and answers on this help page.

FAQ

Questions & Answers

I forgot my password. What should I do?

With our new login, you no longer need a password. Here's how to log in:

  1. Click on Login in the shop and enter your email address.
  2. We will send you a one-time security code by email.
  3. Enter code – done. Your account will be automatically recognized.

No code received?

  • Check the Spam/Promo folder.
  • Wait a moment and click on Resend code.
  • Use the same email that you used for your order.

A small note: The code is only valid for security reasons valid for a short time and is only once are used.

Here’s a common question about your product or service.

This section allows you to give an in-depth explanation, including step-by-step guidance, specific product details, or policy clarifications, ensuring customers get a complete answer to their question without confusion.

Security when shopping

Our privacy policy

Of course, we comply with the applicable GDPR data protection regulations. We only use the data you provide to process orders and improve our service. Without your consent, we never share data with third parties.

You can find more information in our Privacy Policy.


SSL encryption

Our entire online shop is SSL encrypted. You can see this by the lock icon in the browser. This ensures that all data traffic and payment transactions are encrypted and secured.

How can I pay?

You can use different payment methods with us.

  • Paypal
  • Credit card
  • KLARNA
  • and many more

Which parcel service do you ship with?

DHL - Germany
We use DHL for all orders within Germany.
Delivery to Packstations or post offices is possible. Shipping takes about 1-2 business days.

Post.at - Austria
Austrian customers are served by Post.at. Shipping takes about 1-2 business days.

FedEx - Europe & Worldwide
Customers in Europe and worldwide are served by FedEx. Shipping takes about 2-4 business days within Europe and 3-8 days worldwide.

Can I track my package?

Yes, of course.  

You will be kept up to date via email. 

The shipping email contains a tracking link that informs you about the current shipping status of your package.

If you have created a customer account with us, you can directly check the shipping status in your customer account.

What is going on with my package, the shipping is taking too long?

Please check the tracking data first.

It occasionally happens that the delivery driver forgets to leave a notification and the package has already been ready for pickup for a long time in a parcel shop.

You can pick up the package there with the parcel number and your ID.

Is the return free of charge?

Yes, the return shipping is free with us.

Simply send a short message to our customer service, who will then promptly send you a link to our free return label.

Is an exchange possible?

A direct exchange is unfortunately not possible due to system limitations.

We automatically refund the money for every return.

If you need a different size or are interested in another item, simply order it again.

How and when do I get my money back?

Your return is usually processed within 2-4 business days.

The refund of the purchase amount is made via the payment method (PayPal, credit card, Klarna).

Please be patient. Thank you

Is registration required to be able to order?

No, it is only optional. Of course, you can also shop at brandstyle24 without registration.

Or you can use directly Paypal Express or Shop Pay on the product page or in the shopping cart.

Your data will be taken over and the order is completed with just a few clicks.

Can I add more items to my order afterwards?

Unfortunately, this is not possible. Your order can no longer be changed afterwards.

We therefore ask you to place a new, additional order.